Privacy Policy
SENVO Oy
Business ID: 3570633-7
Registered office: Jyväskylä, Finland
1. Data Controller
The controller responsible for the processing of personal data in connection with our services and website is:
SENVO Oy
Business ID: 3570633-7
Registered office: Jyväskylä, Finland
Email: info@senvo.fi
SENVO Oy is responsible for determining the purposes and means of processing personal data in connection with its own business activities.
2. Personal Data We Process
Depending on the nature of the contact, service or contractual relationship, we may process the following categories of personal data:
Contact and identification data
name;
email address;
telephone number;
postal address;
other contact details voluntarily provided by you.
Property-related information
Where our services concern the care, supervision or monitoring of a property, we may process information necessary to provide those services, such as:
property address;
information about the property and its condition;
information concerning heating, water, electricity and other technical systems;
information about maintenance, repairs or other work required;
access arrangements and key-holding information;
instructions provided by the property owner or customer;
information necessary to coordinate contractors and service providers;
inspection findings, photographs and service reports; and
information concerning planned renovations, conversions or other work.
Contractual and business information
We may process information relating to:
quotations and enquiries;
contracts and agreements;
services provided;
invoices and payments;
correspondence;
customer requests and instructions;
records necessary for accounting and tax purposes; and
communications relating to the performance of our services.
Website and technical data
When you visit our website, certain technical information may be processed automatically by the Wix platform and the technologies required for the operation of the website.
Depending on the technical configuration, this may include information such as:
IP address;
browser and device information;
operating system;
date and time of access;
technical information concerning the use and security of the website; and
information concerning cookies and similar technologies.
Further information about cookies is provided in our separate Cookie Policy.
3. How We Collect Personal Data
We generally collect personal data:
directly from you;
when you contact us by email or telephone;
when you submit an enquiry or request;
when you enter into a contract with us;
when you provide instructions concerning a property or service;
during the provision of property care or supervision services;
from persons authorised to act on behalf of a customer;
from contractors or other service providers where this is necessary to provide our services; or
from other lawful sources where permitted under applicable data protection law.
Where personal data has not been obtained directly from you, we will provide the information required by Article 14 of the GDPR where applicable, subject to the applicable legal exceptions.
4. Purposes of Processing
We process personal data for the following purposes:
Customer enquiries and communication
To:
respond to enquiries;
communicate with customers and prospective customers;
provide quotations;
clarify service requirements; and
maintain business correspondence.
Provision of property care and supervision services
Where agreed with the customer, we may process personal data in order to provide services including:
regular inspection visits to houses, apartments and other properties;
holding and managing access keys for agreed service purposes;
checking heating, water, electricity and other basic property systems;
identifying and reporting damage, defects or other problems at an early stage;
arranging and supervising tradespeople and other service providers;
organising snow clearing;
organising lawn mowing and outdoor-area maintenance;
cleaning and preparing a property before the owner's arrival;
providing practical support to tenants in rented properties;
organising renovations and conversions;
handling agreed practical errands, including postal or parcel-related matters; and
coordinating emergency assistance in situations such as water pipe breaks or heating failures.
SENVO Oy does not itself perform regulated real estate brokerage activities as part of these services.
We do not provide real estate brokerage services, property sales services or new-rental brokerage.
We also do not manage or administer rent payments or other tenant payments on behalf of property owners.
Where renovations, conversions or other construction-related work is required, SENVO Oy may organise and coordinate such work with appropriate contractors but does not itself undertake the construction work unless separately and lawfully agreed.
Contract and customer management
We process personal data to:
conclude and perform contracts;
manage customer relationships;
coordinate agreed services;
document services provided;
communicate with contractors and service providers;
issue invoices;
process payments; and
handle customer requests and complaints.
Legal and regulatory obligations
We may process personal data where necessary to comply with legal obligations, including accounting, tax, record-keeping and other statutory requirements.
Security and protection of rights
We may process personal data where necessary to:
protect the security of our website, systems and services;
prevent misuse, fraud or unauthorised access;
investigate security incidents;
establish, exercise or defend legal claims; and
protect our legitimate business interests and the rights of our customers and other persons.
5. Legal Bases for Processing
Depending on the circumstances, we rely on one or more of the following legal bases under Article 6 of the GDPR:
Article 6(1)(b) GDPR – Contract
Processing is necessary for the performance of a contract with you or for taking steps at your request before entering into a contract.
Article 6(1)(c) GDPR – Legal obligation
Processing is necessary for compliance with a legal obligation to which SENVO Oy is subject.
Article 6(1)(f) GDPR – Legitimate interests
Processing may be necessary for our legitimate interests, such as:
operating and developing our business;
communicating with customers and business partners;
protecting our property, systems and services;
preventing fraud and misuse;
organising and coordinating services;
maintaining appropriate business records; and
establishing, exercising or defending legal claims.
Where we rely on legitimate interests, we consider the interests, fundamental rights and freedoms of the individuals concerned.
Article 6(1)(a) GDPR – Consent
Where required by law, we process personal data on the basis of your consent.
You may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
6. Website Hosting and Wix
Our website is hosted and technically provided through Wix.
The relevant provider is:
Wix.com Ltd.
Yunitsman 5 St
Tel Aviv, Israel
Company registration number: 513881177
VAT ID: 513881177
Privacy contact: privacy@wix.com
Wix provides the technical infrastructure and services necessary to operate our website.
Where Wix processes personal data on behalf of SENVO Oy, Wix acts as a processor to the extent applicable under data protection law and the relevant contractual arrangements.
Wix may also process certain personal data for its own purposes, in which case Wix may act as an independent controller. Such processing is governed by Wix's own Privacy Policy.
Current Wix website configuration
The current Wix configuration of our website identifies:
Wix standard components / Wix CMS – Essential
one Wix internal custom embed – Essential
The Wix internal custom embed identified in the current configuration refers to the following internal Wix service:
wix.com/_api/header-footer-service/content
This component has been classified as Essential in the Wix cookie consent configuration.
The current website configuration does not intentionally include Google Maps, embedded video services, Google Analytics, Meta/Facebook advertising trackers, newsletter tracking or comparable third-party marketing trackers.
Because Wix is a platform that may change its technical services and because website functions may be added or modified, the technical data processed by Wix may change over time.
Further information about Wix's processing of personal data can be found in Wix's Privacy Policy.
7. Email and Microsoft 365
We use Microsoft 365 / Exchange Online for business email and related communication services.
When you contact us by email, the information contained in your communication, including your email address, message content and any attachments, may be processed through our email infrastructure.
We use email for purposes including:
responding to enquiries;
communicating with customers and business partners;
arranging and coordinating services;
sending contractual and service-related information;
handling invoices and business documents; and
maintaining necessary business correspondence.
Microsoft may process personal data as a service provider in connection with Microsoft 365. Where applicable, processing is governed by the relevant contractual and data protection arrangements between SENVO Oy and Microsoft.
SENVO Oy does not currently operate a newsletter or use email addresses for newsletter marketing.
8. Disclosure to Contractors and Service Providers
Depending on the service requested, it may be necessary to disclose relevant personal data to contractors or other service providers.
This may include, for example:
electricians;
plumbers;
heating technicians;
construction and renovation contractors;
cleaning companies;
landscaping and outdoor maintenance providers;
snow-clearing providers;
locksmiths;
emergency service providers;
IT and technical service providers;
accounting providers;
legal advisers; and
other professional service providers necessary for the agreed service.
Only information necessary for the relevant purpose is disclosed where reasonably possible.
Where required by law, appropriate contractual and data protection arrangements are used.
9. Disclosure to Authorities and Other Recipients
We may disclose personal data where required by law or where necessary to:
comply with legal obligations;
respond to lawful requests from authorities;
establish, exercise or defend legal claims;
protect the rights or safety of SENVO Oy, its customers or other persons; or
prevent fraud or other unlawful activity.
We do not sell personal data to third parties.
10. International Transfers of Personal Data
Some of our technology and service providers, including providers of website hosting, cloud and email services, may process personal data outside Finland or the European Economic Area.
Where personal data is transferred outside the EEA, we take appropriate measures required by applicable data protection law.
Depending on the circumstances, such measures may include:
an adequacy decision by the European Commission;
Standard Contractual Clauses approved by the European Commission;
other legally recognised transfer mechanisms; or
other appropriate safeguards permitted under applicable data protection law.
For information concerning international transfers carried out by individual service providers, please refer to their respective privacy documentation.
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11. Data Retention​
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We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
The applicable retention period depends on the nature of the data and the purpose of processing.
For example, information relating to contractual relationships, invoices and accounting may need to be retained for periods prescribed by applicable accounting and tax legislation.
We may also retain certain information for as long as reasonably necessary to establish, exercise or defend legal claims.
When personal data is no longer required, it will be deleted or otherwise securely disposed of, subject to applicable legal retention requirements.
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12. Cookies and Similar Technologies
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​Our website uses cookies and similar technologies primarily for the technical operation and security of the Wix website.
The current Wix configuration identifies the relevant Wix standard components and the Wix internal custom embed as Essential.
SENVO Oy does not intentionally use third-party advertising or marketing trackers.
In particular, we currently do not intentionally use:
Google Analytics;
Meta Pixel/Facebook advertising trackers;
Google Maps;
embedded YouTube or comparable video services;
newsletter tracking; or
other third-party personalised advertising systems.
Where non-essential cookies or similar technologies are introduced in the future and consent is legally required, they will be activated only after obtaining the required consent.
For further information, please refer to our separate Cookie Policy.
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13. Photographs and Website Images
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Our website may contain photographs of properties and other images.
The website may use photographs of our own property and images made available through Wix or licensed for use on the website.
SENVO Oy does not intentionally publish identifiable photographs of private individuals without an appropriate legal basis.
Where photographs or other content are provided to us by customers or third parties, we will process and use such content only for the agreed or otherwise lawful purpose.
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14. Data Security
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​We take appropriate technical and organisational measures to protect personal data against:
unauthorised access;
accidental or unlawful destruction;
loss;
alteration;
unauthorised disclosure; and
other unlawful forms of processing.
The measures used are adapted to the nature, scope, context and purposes of the processing and the risks involved.
No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal data.
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15. Automated Decision-Making and Profiling​
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SENVO Oy does not use automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you.
We do not use personal data to make automated decisions of this nature.
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16. Your Rights Under the GDPR​
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Subject to the conditions and limitations provided by applicable law, you may have the following rights:
Right of access
You may request confirmation as to whether we process personal data concerning you and, where applicable, request access to your personal data and relevant information about its processing.
Right to rectification
You may request correction of inaccurate or incomplete personal data.
Right to erasure
You may request deletion of your personal data where the legal requirements for erasure are met.
Right to restriction of processing
You may request restriction of processing where the legal requirements for restriction are met.
Right to data portability
Where applicable, you may request to receive personal data that you have provided to us in a structured, commonly used and machine-readable format or request that it be transmitted to another controller.
Right to object
You may object to processing based on legitimate interests on grounds relating to your particular situation, subject to the applicable legal requirements and exceptions.
Where personal data is processed for direct marketing purposes, you have the right to object to such processing at any time.
Right to withdraw consent
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
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17. How to Exercise Your Rights
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To exercise your data protection rights or to ask questions concerning the processing of your personal data, please contact us at:
info@senvo.fi
We may request sufficient information to verify your identity where reasonably necessary to protect your personal data against unauthorised disclosure.
We will normally respond to a valid request without undue delay and, in any event, within one month of receiving the request.
Where permitted by the GDPR, this period may be extended by up to two additional months if the request is particularly complex or numerous. We will inform you of any such extension and the reasons for it.
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18. Right to Lodge a Complaint
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If you believe that the processing of your personal data infringes applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority.
In Finland, the competent supervisory authority is:
Office of the Data Protection Ombudsman
Finland
You can find further information and contact details on the website of the Finnish Data Protection Ombudsman.
You may also have the right to lodge a complaint with another supervisory authority where permitted by the GDPR, in particular in the EU Member State of your habitual residence, place of work or the place of the alleged infringement.
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19. Changes to this Privacy PolicyÂ
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We may update this Privacy Policy from time to time, for example if:
our services change;
our website or technical systems change;
we introduce new service providers or technologies;
legal or regulatory requirements change; or
our data processing activities otherwise change.
The current version of this Privacy Policy will always be made available on our website.
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SENVO OyJyväskylä, Finland Business ID: 3570633-7
Email: info@senvo.fi